Customer Service Representative

Job Description:

Creative Makers is seeking energetic and enthusiastic individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a vital role in providing exceptional service to our customers, ensuring their satisfaction, and promoting a positive brand image. We are looking for individuals who can exude happiness and kindness, even through written communication channels like email and chat. Your ability to convey a positive and cheerful attitude will be vital in creating memorable experiences for our customers.


  • Respond promptly and courteously to customer inquiries received via various communication channels.
  • Develop a deep understanding of our offerings, including products and services, in order to provide accurate information to customers.
  • Familiarize yourself with our internal systems and processes to efficiently handle customer requests and navigate our database.
  • Assist customers in booking event services, ensuring all necessary details are communicated to your manager and the customer.
  • Generate and send estimates and invoices to customers, ensuring they receive them promptly.
  • Maintain clear communication with customers and internal teams to ensure seamless service delivery.
  • Strive to exceed customer expectations by providing attentive support throughout their interactions with the company.


  • Minimum of 5 years of experience in customer service or a related field.
  • Excellent communication skills with a friendly and upbeat tone.
  • Must have a valid driver's license and access to a car for running errands.
  • Ability to convey a positive attitude and a smiling demeanor, even in written communication.
  • Strong problem-solving skills and the ability to handle customer inquiries effectively.
  • Detail-oriented with excellent organizational skills.
  • Proficient in using computers and navigating various software applications.
  • Self-motivated, energetic, and able to work well in a fast-paced environment.