Customer Service Representative
Job Description:
Creative Makers is seeking energetic and enthusiastic individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will play a vital role in providing exceptional service to our customers, ensuring their satisfaction, and promoting a positive brand image. We are looking for individuals who can exude happiness and kindness, even through written communication channels like email and chat. Your ability to convey a positive and cheerful attitude will be vital in creating memorable experiences for our customers.
Responsibilities:
- Respond promptly and courteously to customer inquiries received via various communication channels.
- Develop a deep understanding of our offerings, including products and services, in order to provide accurate information to customers.
- Familiarize yourself with our internal systems and processes to efficiently handle customer requests and navigate our database.
- Assist customers in booking event services, ensuring all necessary details are communicated to your manager and the customer.
- Generate and send estimates and invoices to customers, ensuring they receive them promptly.
- Maintain clear communication with customers and internal teams to ensure seamless service delivery.
- Strive to exceed customer expectations by providing attentive support throughout their interactions with the company.
Qualifications:
- Minimum of 5 years of experience in customer service or a related field.
- Excellent communication skills with a friendly and upbeat tone.
- Must have a valid driver's license and access to a car for running errands.
- Ability to convey a positive attitude and a smiling demeanor, even in written communication.
- Strong problem-solving skills and the ability to handle customer inquiries effectively.
- Detail-oriented with excellent organizational skills.
- Proficient in using computers and navigating various software applications.
- Self-motivated, energetic, and able to work well in a fast-paced environment.